Feature

Venue Seating

Guests book the time. You choose where they sit.

What it's for

Letting guests pick their own table works well for many venues. For others it does not: a small floor, a room of regulars, staff who know which table suits which party. There, the person who should decide where a party sits is the person running the floor.

Switch off “Guests choose their table” and the online booking page stops offering tables. The guest picks a date, a time and how many people are coming, and is told the venue will choose the table for them.

Nothing is left unassigned in the meantime. The best free table that fits the party is held for the booking, so availability stays exact and you can never be sold more eight o’clock bookings than you have tables. The booking arrives marked as held, and your team either confirms that table or moves the party somewhere better.

How to reach & use it

Open the online booking settings

In Client online, find the Seating step and switch “Guests choose their table” off. It is on by default, so nothing changes until you turn it off.

Let guests book

Your booking page now asks only for the date, the time and the party size. The AI booking assistant follows the same rule and never offers a specific table.

Find the bookings to seat

Held bookings show on the mainboard with a dashed orange outline and a chair mark. The “To seat” button at the top of the board counts them and lists them in one place.

Confirm or change the table

Open one. The banner says the table is not confirmed yet: tap Confirm table to keep the held one, or move the booking to another table. Moving it confirms the new table too.

Limits & good to know

The switch changes NEW online bookings only. Bookings that already exist, and bookings your staff add themselves, are not affected.

It is checked on the server, not only on the page. A booking page left open in an old tab still has its bookings held for your team.

If you also require approval for online bookings, approving a held booking confirms its table at the same time. There is no second step.

Not available for rental planners (cars, rooms, yachts). There, the guest books a span of days and choosing the car or the room is the point.

Frequently asked questions

Is the booking without a table until we seat it?

No. The best free table that fits the party is held for it from the moment it is made. That is what keeps your availability honest. Your team only confirms it, or moves it if another table suits better.

What does the guest see?

A booking page with no table list. It asks for the date, the time and the party size, and tells the guest the venue will choose their table.

Can I switch it back on?

Yes, at any time, in the same place. Guests pick their own tables again from the next booking. Bookings that are still held stay held until your team confirms them.

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