Collect Payments
Take a deposit when the booking is made — the money goes straight to you.
restaurant Ristoranti e locali con posti a sedereA cosa serve
No-shows cost more than an empty table: the kitchen prepped, the staff were rostered, and the guests you turned away went somewhere else. A deposit taken at the moment of booking changes the arithmetic — people who have paid turn up, and the ones who cannot come tell you in time.
You decide when it applies. Every reservation, or only the chef's table, or only parties over six, or only Friday and Saturday nights. Set nothing and it applies to everything; set two conditions and both have to be true before a guest is asked for a penny.
The money is yours from the start. Guests pay into your own payment account, not into ours — we never hold your takings. You connect the account once and payouts arrive on your provider's normal schedule.
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Where does the money go?
Into your own payment account, directly. We never hold it. Payouts to your bank follow your provider's normal schedule, which for Stripe is usually a couple of days.
Does the guest get a receipt?
Yes. The confirmation screen shows the amount and a link to the card receipt, the amount is repeated in the WhatsApp confirmation they keep, and they can ask for a written statement by email from the confirmation page.
Can I charge per person instead of per booking?
Not yet — the deposit is one flat amount per reservation, whatever the party size. If you want large groups to pay more, the practical approach today is to require the deposit only for parties above a certain size.
What happens if two guests book the same table at once?
The table is held while a guest pays, so the second guest never gets that far. In the rare case a member of staff books over a held table from the mainboard, the payment is flagged and the guest is told to contact you — no double booking is created.
Will my staff see that a booking was paid?
Yes. Paid bookings carry a blue money marker on the mainboard, and the booking itself shows the amount received with a link to the receipt — so a no-show is handled knowing the guest has already paid.
Does the assistant know about it?
Yes. If a guest books by talking to your digital assistant, it tells them the deposit amount before asking for their details and repeats it in the summary. It never takes the payment itself.