Funzionalità

Approval Before Booking

Every online booking waits for your yes.

A cosa serve

Some venues cannot simply accept whatever the internet sends them. A tasting menu, a boat, a treatment room, a table on a Saturday night — you want to look at the request before it becomes a promise.

With approval on, an online booking arrives as a REQUEST. It holds its slot so nobody else can take it, but it is not confirmed, and the guest is told plainly that an answer is coming. Nothing about it pretends to be a booking until you say so.

Approve it and the guest hears immediately. Decline it and they hear that too — which is the part most venues skip, and the part guests actually remember. Either way it takes one tap on the mainboard.

Come raggiungerla e usarla

1
Arm approval for a date
On the mainboard, open Online Reservations Control and tap Require approval. It applies to the date the board is showing, so you can gate one busy Saturday and leave the rest of the week on auto-confirm.
2
Requests arrive marked PENDING
A pending request shows on the board as a single word, deliberately — it has to be readable across the room, and an unaccepted guest’s name has no business sitting on the floor plan. Everything about them is one tap away.
3
Approve or decline
Open the request and answer it. The guest is messaged either way, and your staff are not — they just did this themselves and do not need telling.
4
Turn it off when the rush passes
Switching approval off stops NEW bookings waiting. Anything already pending still needs your answer, so nothing gets lost when you disarm it.

Limiti e informazioni utili

Approval applies to ONLINE bookings. Anything you or your staff add at the front desk is confirmed as normal.
A pending request holds its slot until you answer it — there is no expiry — so the mainboard shows a count of anything still waiting.
A held day outranks approval: if online bookings are on hold for that date, nothing arrives to approve in the first place.
Guests are messaged on WhatsApp if they booked with a phone number, and by email if they booked with an email address. Most guests leave one or the other.
Guest messages currently go out in English while the other languages complete review with WhatsApp.
Turning approval off never confirms anything by itself. Requests already pending stay pending until you answer them.

Domande frequenti

Does the guest know they are not confirmed?

Yes, in as many words. The last page of the booking flow says the request is not a confirmed reservation and asks them to wait for your reply, and the message they receive says the same.

Can someone else take the slot while I decide?

No. A pending request holds its table, room or slot exactly as a confirmed booking would. That is the point — you are deciding, not gambling.

What happens to bookings taken before I switched it on?

Nothing. Bookings already confirmed stay confirmed. Approval only affects online bookings that arrive after you arm it.

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